We were commissioned to produce an intranet for Wales’ premier building society: an online environment to unite employees, and a major highway for internal communication.

The Principality serves over 420,000 members through 51 branches across Wales. As the country’s largest mutual provider of financial services, the Society has an enduring place in the Welsh economy.

The Principality has always linked business success to the motivation and wellbeing of staff and they felt an intranet would be the perfect way to streamline internal communication and encourage more interaction between staff and management.

After several meetings discussing the overall format of the intranet our developers set to work, adding a high-level of creativity and contemporary style to a technically rich solution. Keeping the end user in mind, we made sure download times were kept to a minimum and optimised the intranet’s settings for Principality’s user-base.Then to build user loyalty, the intranet was integrated into the Principality’s OS Security Model. This meant the system would launch automatically when users logged onto the NT network – a way for the intranet to promote itself to the entire workforce and for content managers to make sure important messages would filter through.

The OS Security Model was also the key to user-specific content. By linking to a user’s NT settings, we built a system that tailors content either at a group or individual level. So while branch cashiers might be presented with specific news and desktop applications, senior managers would receive high-level bulletins and specific MIS applications.